Refund policy

Last updated: 25 July 2026

This Return & Refund Policy applies to all purchases made on digicamstore.in. Digicamstore ("we", "us", or "our") is a brand and online store selling pre-owned and refurbished digital cameras and related products.

Short Return Summary

15-Day Returns & Refunds

  • We offer a 15-day return and refund window from the date of delivery.
  • Returns are accepted for functional issues, incorrect items, or transit damage.
  • As we sell pre-owned cameras, minor cosmetic wear is normal and not eligible for return.
  • All return requests must be raised within 15 days with valid supporting evidence. Transit damage should be reported sooner — within 48 hours of delivery — as explained below.

For assistance, email contact@digicamstore.in.

Unboxing Video (Strongly Recommended)

To help us resolve return requests quickly and fairly, we strongly recommend recording a continuous, unedited unboxing video at the time of delivery.

Where possible, the video should clearly show:

  • The sealed package before opening
  • The complete unboxing process
  • The product, accessories, and condition upon receipt

An unboxing video is especially helpful — and is usually the clearest form of evidence — for claims relating to transit damage, missing items or accessories, and incorrect products received.

If you are unable to provide an unboxing video, this may make certain claims harder to verify and could affect the outcome, but it will not automatically disqualify a genuine claim. We will assess each request on its merits, together with any other evidence such as photographs, and in line with your rights under applicable consumer protection law.

15-Day Return & Refund Window

We offer a 15-day return and refund window from the date of delivery.

To be eligible for a return:

  • The return request must be raised within 15 days of delivery
  • The product must be returned in the same condition as delivered
  • All original accessories, batteries, cables, manuals, and packaging (if any) must be included

Eligible Returns

Returns are accepted in the following cases:

  • Functional defects or performance issues not disclosed on the product page
  • Incorrect product shipped
  • Transit damage, if reported within 48 hours of delivery, along with supporting evidence

Since we sell used and refurbished products, minor cosmetic wear consistent with pre-owned usage does not qualify as a defect.

Non-Returnable / Non-Refundable Cases

Returns or refunds will not be accepted in the following situations:

  • Change of mind or personal preference after purchase
  • Cosmetic wear or usage marks already disclosed on the product page
  • Damage caused by misuse, liquid exposure, mishandling, or unauthorised repairs
  • Missing accessories or tampered/altered serial numbers
  • Return requests raised after the 15-day window

Nothing in this section overrides your statutory rights where a product is defective, deficient, or not as described.

Return Process

To initiate a return:

  1. Email contact@digicamstore.in within 15 days of delivery
  2. Share your order number, issue description, and supporting photos/videos
  3. Our team will review the request and provide return instructions if approved

Unauthorised or unapproved returns may not be accepted.

Return Shipping

  • If the return is approved due to a verified defect or our error, return shipping will be arranged or reimbursed by us.
  • In other approved cases, return shipping costs may be borne by the customer.

Inspection & Approval

  • All returned products undergo a quality inspection upon receipt.
  • If the product fails inspection or does not meet the eligibility criteria, the return may be rejected and sent back to the customer.

Refunds

  • Approved refunds are processed to the original payment method.
  • We initiate approved refunds promptly. The time for the amount to reflect in your account typically takes 5–10 business days and depends on your bank or payment provider, in line with applicable RBI timelines.
  • Shipping charges (if any) are non-refundable, unless the return is due to our error.

Exchanges

  • Exchanges are subject to product availability.
  • If an exchange is unavailable, a refund will be issued instead.

Cancellations

  • Orders may be cancelled before dispatch for a full refund.
  • Once an order has been shipped, cancellations are not permitted.

Grievance Redressal

If you have a complaint about an order, return, refund, or how a request was handled, you can contact our grievance point of contact:

Grievance Officer, Digicamstore Email: contact@digicamstore.in

In line with the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge your complaint within 48 hours of receipt and aim to resolve it within one month. If you are not satisfied with the outcome, you retain your rights under applicable consumer protection law, including recourse to the appropriate Consumer Disputes Redressal Commission.

Consumer Protection & Legal Compliance (India)

This policy is framed in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and applicable rules.

Nothing in this policy limits or excludes any statutory consumer rights that cannot be waived under Indian law. Where a product is found to be defective, deficient, or not as described, appropriate remedies will be provided in accordance with applicable consumer protection laws.

Contact Information

Digicamstore

Email: contact@digicamstore.in

Address: M-103, Greater Kailash-1, New Delhi, Delhi 110048, India