Shipping policy

Last updated: 25 July 2026

This Shipping Policy explains how orders placed on digicamstore.in are processed, shipped, and delivered. Digicamstore ("we", "us", or "our") sells pre-owned and refurbished digital cameras and related products.

Order Processing Time

  • Orders are typically processed within 1–3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing includes order verification, quality checks, secure packaging, and handover to the courier partner.

We reserve the right to delay or cancel orders in cases of payment issues, stock verification, or suspected fraud.

Shipping Locations

  • We currently ship across India.
  • International shipping is not available unless explicitly stated.

Shipping Charges

  • Shipping charges, if applicable, will be calculated and displayed at checkout.
  • Any promotional free shipping offers will be clearly mentioned on the website or during checkout.

Estimated Delivery Time

  • Standard delivery timelines range from 3 to 7 business days from the date of dispatch, depending on your location.
  • Remote or non-metro locations may require additional time.
  • Delivery timelines are estimates and not guaranteed.
  • Digicamstore is not responsible for delays caused by courier partners, weather conditions, strikes, or other factors beyond our control, except where such responsibility cannot be excluded under applicable law.

Order Tracking

  • Once your order is shipped, you will receive a tracking link via email or SMS.
  • Tracking updates are provided by the courier partner and may take up to 24 hours to reflect.

Delivery & Risk of Loss

  • Risk of loss or damage passes to you upon successful delivery at the shipping address provided.
  • Please ensure someone is available to receive the package at the time of delivery.

Incorrect Address or Failed Delivery

  • You are responsible for providing accurate and complete shipping information.
  • Orders returned to us due to an incorrect address, repeated delivery failures, or refusal to accept delivery may incur additional re-shipping charges.
  • If an order is returned to us and you would prefer a refund instead of re-shipment, we will process it in accordance with our Return & Refund Policy.

Packaging & Safety

  • All products are securely packaged with protective materials to minimise transit damage.
  • As we deal in pre-owned electronics, packaging may be non-original unless stated otherwise.

Damaged or Tampered Packages

  • If you receive a package that appears damaged or tampered with, please do not accept delivery and inform us immediately.
  • If damage is discovered after delivery, please notify us within 48 hours of receipt, with photos or videos of the package and product.

Reporting sooner helps us resolve claims quickly and is especially important for transit-damage and tampering claims. Claims raised after this window may be harder to verify and could affect the outcome, but this does not override any statutory rights you have in respect of goods that are damaged, defective, or not as described. Damage and defect claims are handled under our Return & Refund Policy.

Split Shipments

  • In rare cases, orders containing multiple items may be shipped separately.
  • No additional shipping charges will be applied for split shipments.

Contact Information

For shipping-related queries, please contact:

Digicamstore

Email: contact@digicamstore.in

Address: M-103, Greater Kailash-1, New Delhi, Delhi 110048, India

If a shipping-related complaint is not resolved to your satisfaction, you can raise it through our grievance redressal process, described in our Terms of Service and Return & Refund Policy.